In compliance with Regulation (EU) 2016/679, General Data Protection Regulation and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we inform you of the following:
Holder: TRANS RAFERA SL
VAT NO: B14776835
Registered office: Calle María Cristina, 13 Oficina 111 - 14002 de Córdoba
For what purposes do we process your personal data?
We collect and process your personal information on a general basis in order to manage our relationship with you, the main purposes for which we have identified the following:
- Management and contracting of the products and services offered by our company.
- To channel requests for information, suggestions and complaints that you may send us.
- To keep you informed about events, offers, products and services that may be of interest to you through different communication channels as long as you have given your consent.
- Management of the employment relationship, in the case of our employees.
- Management of the commercial relationship with our suppliers.
- Recruitment management
How do we collect your information?
We collect your personal information by different means, but you will always be informed at the time of collection by means of informative clauses about the data controller, the purpose and legal basis of the processing, the recipients of the data and the period of retention of your information, as well as the way in which you can exercise your data protection rights.
In general, the personal information we process is limited to identification data (name and surname, date of birth, address, ID number, telephone number and e-mail address), contracted services and payment and invoicing data.
We obtain the data of our potential clients/users relating to identification data (name, surname, NIF, postal address, telephone, email), professional data (position, place of work, sector of activity) from databases provided directly by them when requesting information about our services.
In cases of personnel management and selection, we collect academic and professional data in order to meet the obligations arising from the maintenance of the employment relationship or, where appropriate, to become part of our staff.
We use social media and this is another way we reach out to you. The information collected through the messages and communications you post may contain personal information that is available online and accessible to the public. These social networks have their own privacy policies explaining how they use and share your information, so we recommend that you check these policies before using them to confirm that you agree with how your information is collected, processed and shared.
By providing us with their data through electronic channels, the user guarantees that they are over 14 years of age and that the data provided are true, accurate, complete and up to date. To this effect, the user confirms that he/she is responsible for the veracity of the data communicated and that he/she will keep said information suitably updated so that it corresponds to his/her real situation, taking responsibility for any false or inaccurate data that he/she may provide, as well as for any damages, direct or indirect, that may arise.
How long do we keep your information?
We only keep your information for the period of time necessary to fulfil the purpose for which it was collected, to comply with the legal obligations imposed on us and to meet any possible liabilities that may arise from the fulfilment of the purpose for which the data was collected.
In the event that you wish to join our staff and apply for one of our jobs, the data provided will become part of our employment exchange and will be kept for the duration of the selection process and for a maximum of two years or until you exercise your right of deletion.
If at any time we have collected your data in order to address you as a potential user of our services or to respond to a request for information from you, such data will be kept for a maximum of two years from the date of collection, and will be deleted after this period if no contractual relationship has been entered into or at your request.
In any case, and as a general rule, we will keep your personal information for as long as there is a contractual relationship that binds us or you do not exercise your right to erasure and/or limitation of processing, in which case, the information will be blocked without any use beyond its conservation, as long as it may be necessary for the exercise or defence of claims or any type of liability that may arise that needs to be addressed.
To whom do we disclose your data?
In general, we do not share your personal information, except where we are required to do so by law.
Although this is not a transfer of data, in order to provide you with the requested service, third party companies, acting as our suppliers, may access your information in order to carry out the service we have contracted from them. These third parties access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality.
Likewise, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the processing.
International data transfers
There are no international transfers of your data to countries outside the European Economic Area (EEA).
What are your rights in relation to the processing of your data and how can you exercise them?
Data protection regulations allow you to exercise your rights of access, rectification, erasure and portability of data and to object to and restrict the processing of your data, as well as not to be subject to decisions based solely on automated processing of your data, where applicable.
These rights are characterised by the following:
- It is free of charge, except in the case of manifestly unfounded or excessive requests (e.g. repetitive nature), in which case we may charge a fee proportional to the administrative costs incurred or refuse to act.
- You can exercise your rights directly or through your legal representative or volunteer.
- We must respond to your request within one month, although, taking into account the complexity and number of requests, the deadline can be extended by a further two months.
- We are obliged to inform you about the means of exercising these rights, which must be accessible and without being able to refuse you the exercise of the right on the sole ground that you have chosen another means. If the request is made by electronic means, the information will be provided by electronic means where possible, unless you ask us to do otherwise.
- If we do not act on the request, we will inform you, at the latest within one month, of the reasons for our failure to act and the possibility to complain to a supervisory authority.
In order to facilitate their exercise, we provide links to the application form for each of the rights:
The following means are available to you to exercise your rights:
1. By means of a written and signed request addressed to the company, Ref. Ejercicio de Derechos LOPD.
2. By sending a scanned and signed form to the e-mail address above, indicating Exercise of LOPD Rights in the subject line.
In both cases, you must prove your identity by enclosing a photocopy or, where appropriate, a scanned copy of your ID card or equivalent document in order to verify that we are only replying to the interested party or their legal representative, in which case you must provide proof of representation.
Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, we inform you that you may lodge a complaint with the national supervisory authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 - 28001 Madrid.
How do we protect your information?
We are committed to protecting your personal information.
We use reasonably reliable and effective physical, organisational and technological measures, controls and procedures to preserve the integrity and security of your data and to guarantee your privacy.
In addition, all staff with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.
In the case of the contracts we sign with our suppliers, we include clauses requiring them to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the assignment, as well as to implement the necessary technical and organisational security measures to guarantee the permanent confidentiality, integrity, availability and resilience of the systems and services for the processing of personal data.
All these security measures are regularly reviewed to ensure their adequacy and effectiveness.
However, absolute security cannot be guaranteed and no security system is impenetrable so, in the event that any information under our control and under our control is compromised as a result of a security breach, we will take appropriate steps to investigate the incident, notify the Supervisory Authority and, where appropriate, those users who may have been affected to take appropriate action.